Shipping policy

At Thrifty-Chef, we are committed to delivering your orders quickly and efficiently. Below is our detailed shipping policy to ensure transparency and a smooth experience.

Processing Time

  • Orders are processed within 1-3 business days of purchase.
  • For large or custom orders, processing may take an additional 2-5 business days. You will be notified if any delays occur.

Shipping Methods & Delivery Times

We offer multiple shipping options to meet your needs:

  • Standard Shipping: Delivery within 3-7 business days after processing.
  • Expedited Shipping: Delivery within 2-3 business days after processing.
  • Freight Shipping (for large or heavy equipment): Delivery within 7-14 business days, depending on the destination.

Shipping Costs

  • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
  • Free shipping may be available for specific items or promotions—details will be provided on the product page.

Freight Shipping Details

  • Large equipment orders are shipped via freight.
  • Freight shipments are curbside delivery unless otherwise noted. Additional services, such as inside delivery or liftgate, may incur extra fees. Contact us in advance if you require these services.
  • Please inspect all freight deliveries upon arrival. Report any damages immediately to the carrier and our support team.

Shipping Destinations

  • We currently ship within the United States.
  • If you require international shipping, please contact us directly at Issequip@gmail.com for assistance.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. Use this number to monitor the delivery status of your order.

Shipping Restrictions

  • We cannot ship to P.O. boxes or APO/FPO addresses for large items or freight shipments.
  • Certain products may have regional restrictions due to size or weight limitations.

Damaged or Missing Items

  • If your order arrives damaged or incomplete, please contact us within 48 hours of delivery at issequip@gmail.com.
  • Provide photos of the damage and packaging to help us resolve the issue promptly.

Contact Us

For any questions or concerns regarding shipping, please reach out to our customer support team at Issequip@gmail.com. We’re here to help!